Data Privacy Notice

Data Protection: a Summary

The following data protection information is designed to provide you with an overview of how your data is collected and processed when you visit our websites.
You will find the detailed data protection information below.

Which data do we collect?

Technical details: We collect the IP address from which you access our website; the browser version you use to do so, the date and time of access, the website from which you visited our website (Referrer).
We use cookies, small textfiles, for example for log-ins to protected areas of our website. The cookies are stored on your computer for a temporary period of time.
We record usage profiles under a pseudonym with the assistance of tracking services and cookies, so-called third party supplier cookies. This type of usage profile contains information about visitors to a website. Such information will not enable us to work out who you are. You may raise an objection to your usage profile being produced at any time.
You may adjust your browser setting so that it does not store cookies or so that they are deleted at the end of your internet session.

How do we collect your data?

The data created by a visit to our websites is collected automatically. Additional data is collected from your inputs in our website and from cookies.

What do we use your data for?

To prepare, fine-tune and manage Sophela websites.
To create anonymous user profiles, provided that you do not object to this.
In addition to this, we use your data to identify misuse and for fault rectification and, if necessary, for passing out information to state authorities.
It sometimes calls upon other companies to process order data. Sophela will retain the responsibility for processing data.

Your rights:

Correction of mistakes
Data transferability
Revocation of consent

Should you have any concerns about data protection you may contact our staff in the customer care department as well as contact our data protection officer directly at This information is designed to provide you with an overview of data protection at Sophela. You will find the detailed data protection information below.

Detailed Data Protection Information


As the party responsible for processing your data, Sophela has implemented a large number of technical and organisational measures with the aim of ensuring that your personal data processed via these websites is provided with all round security, if possible. Nevertheless, internet-based data transfers may, as a matter of principle, give rise to security gaps, so that total security cannot be guaranteed. For this reason every person concerned shall be at liberty to send us personal data by other means as well, over the telephone, for example.

Which data do we record and how do we use it?

We record the IP address from which you access our website, the browser version used, date and time of access, the website from which you accessed our website (Referrer).
The data recorded by this method will be used for data security purposes and to protect you against hacking attacks on our website infrastructure and for statistical analysis.
This data will not be used to create individual user profiles and it will not be forwarded to third parties.
Other data will also be recorded when you log in with Sophela: notably, your name, contact details, payment details, address and order details.

Cookies: We use cookies for specific offers. Cookies are small data files saved on your computer. This enables us to identify if you have already visited our website previously from the same computer.
Session Cookies are cookies which are only saved on your computer for the duration of an internet session and which are needed for transactions. These session cookies serve only to control the connection and navigation and make surfing on our websites user-friendly for you (e.g. for handling a purchase while you are logged in on our shop systems). Session cookies will be deleted again when you terminate your browser session.
You have the option of adjusting your browser setting so that these cookies are not even saved in the first place or that cookies will be deleted at the end of your internet session. Please note however, that in this case it is possible that you will not be able to use all the functions on our website.
No other personal details will be recorded, unless you have disclosed such information voluntarily.

Where will my data be processed?

Your data will be processed within the EU. Data processing will also take place outside Europe within legal limits.

Data security

We have implemented extensive technical and organisational measures as required by the Basic European Data Protection Regulations (EU-DSGVO) to protect your data.

Forwarding data

We shall forward data required to state authorities requesting it in fulfilment of our statutory obligations. Other than this we shall not forward any personal data, unless you have granted your consent thereto.

Analysis of user usage patterns. There are no data analysis tools in place.

The EU-GDPR provides you with the following rights:

  • Right of information
  • Right to have the information held about you corrected
  • Right to restrict processing (Blocking)
  • Right of cancellation
  • Right of deletion
  • Right to have your data transferred to another party
  • Right not to be subjected to an automated decision made in response to a given set of circumstances
  • Right to revoke your consent
Furthermore, you will have the right to complain to the data protection supervisory authority.

When will your personal data be deleted?

Sophela will delete your personal data as soon as the purpose for which it is collected no longer exists. In order to fulfil statutory requirements your personal data will initially have to be just blocked for subsequent processing.

Data protection officer:

You may also contact our customer support team, employees as well as our data protection officer at should you have any data protection-related concerns.